wendy's: baconator

online celebrity





Daily scheduled posts got the crowd warmed up...
but where Baconator really took off was 1-on-1.




And I talked to every consumer. Every single one.




Rather than block or ignore trolls & f-bombers, Baconator used humor to convert problem people into even more retweets and followers.

(Plenty worse than these. Trust me.)




Baconator even spoke other languages.







The results in the Twitterverse?




And in the Marketingverse?




Seriously. Some guy actually wrote this to Wendy's HQ.




And here's how all of it translated to the real world.
#wendysemployeetweets




#booyah